PRIVACY POLICY

Your privacy matters deeply to us. Studio Kynd is committed to protecting your personal information and handling it with care, transparency, and respect. We collect only the information necessary to provide our services, including your name, email address, telephone number (where provided), business information, project details, and any information you choose to share with us through our website, enquiry forms, consultations, or email correspondence.

Your information is used solely to: Respond to your enquiries, Deliver our branding, design and creative services, manage projects and client communications, send newsletters or marketing emails where you have opted in, improve our website and services through analytics.

We do not sell, rent or trade your personal information with third parties. Where necessary, we work with trusted service providers such as Squarespace, Google Analytics, Flodesk, Stripe, or other secure business platforms to help us operate our business.

These providers process your data only where necessary and in accordance with their own privacy policies. We retain your information only for as long as necessary to provide our services and meet legal or accounting obligations. Under UK data protection law, you have the right to request access to the personal information we hold about you, request corrections, request deletion where applicable, or withdraw your consent to marketing communications at any time.

If you subscribe to our newsletter, you can unsubscribe at any time using the link included in every email. If you have any questions about this Privacy Policy or how your personal information is handled, please contact: Niobe Elliott on niobe@studiokynd.com

TERMS OF SERVICE

By working with Studio Kynd or purchasing any service, you agree to the following terms:

• All projects require a signed agreement and non-refundable deposit to secure your start date.

• Remaining balances are due as outlined in your proposal or contract.

• Timelines depend on client responsiveness, timely feedback, and deliverables.

• Studio Kynd reserves the right to pause or reschedule a project if communication lapses exceed agreed-upon timeframes.

• Final deliverables will be provided once full payment is received.

We maintain the right to showcase completed work in our portfolio and marketing, unless agreed otherwise in writing.

Studio Kynd reserves the right to update these terms from time to time. The latest version will always be available on this website.

REFUND POLICY

Due to the digital nature of our mock-ups and downloadable resources, all purchases made through the Studio Kynd website are non-refundable. Once a digital product has been purchased and delivered, we are unable to offer refunds, exchanges, or cancellations.

If you experience any issues accessing a digital product or believe you have received an incorrect file, please contact us at hello@studiokynd.com, and we'll be happy to help resolve the issue.

For Studio Kynd's branding, design, and creative services, all deposits and payments are non-refundable. These payments secure dedicated time within our schedule and cover the research, strategy, planning, and creative work undertaken specifically for your project.

AI USAGE

Studio Kynd occasionally integrates AI tools in its creative process (e.g., concept ideation, mockups, research support). However, all final designs, strategy, and written materials are human-led, intentionally crafted, and carefully reviewed in-house to ensure originality, accuracy, and alignment with your brand.We do not use AI to generate final client logos, visual identities, or brand marks.

COPYRIGHT

All creative concepts, strategy, and designs developed by Studio Kynd remain the property of the studio until final payment is received. Upon completion, you will receive the agreed usage rights as outlined in your proposal or contract.

Studio Kynd retains the right to showcase selected work across our portfolio, website, social media channels, and marketing materials unless otherwise agreed in writing. You may not reproduce, modify, resell, or redistribute Studio Kynd's creative assets, templates, or resources without prior written permission.